Royal24 FAQ – Complete Answers for Malaysia Members

You must be 18 years and above to register and use Royal24's services. This is an absolute requirement with no exceptions. Should we find that an account has been opened by someone under the age of 18, the account will be closed immediately and all remaining funds returned. Royal24 takes the protection of minors very seriously.

No. Each individual is only permitted to hold one Royal24 account only. Registering multiple accounts — even with different usernames, emails, or phone numbers — is a serious violation of Royal24's Terms and Conditions. Such accounts will be closed and all associated bonuses and winnings may be forfeited. If you are experiencing issues with your existing account, please contact our customer support for assistance.

Log in to your Royal24 account and go to Account Settings → Personal Information. You can update your email address and phone number from there. Changes to your phone number require OTP verification to your old number as a security measure. If you no longer have access to your old number, contact the Royal24 support team at support@royal24.click with proof of identity for manual verification.

To permanently close your account, contact the Royal24 support team via email at support@royal24.click or through live chat and state your intention. Before closure, please ensure all remaining funds in your account have been withdrawn. If the account closure is related to a gambling concern, we recommend activating the Permanent Self-Exclusion via the Responsible Gambling — this provides a stronger layer of protection.

KYC (Know Your Customer) is a standard identity verification process used by financial and betting platforms worldwide. At Royal24, KYC is typically required when your cumulative withdrawal amount exceeds RM 5,000 or when there is activity that requires additional verification. Required documents may include a copy of your identity card (MyKad) or passport. The KYC process is typically completed within 1 to 2 business days once all documents have been received.

If you're already logged in, go to Account Settings → Security → Change Password. Enter your current password, then your desired new password (minimum 8 characters combining letters and numbers), and confirm. If you have forgotten your password and cannot log in, use the "Forgot password?" on the Log In and follow the SMS OTP verification process to reset it.

Royal24 accepts a wide range of popular Malaysian payment methods. For e-wallets, you can use Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay. For online banking, we accept deposits via DuitNow, FPX Maybank2u, and CIMB Clicks. All of these methods are processed instantly and Royal24 does not charge any processing fees. The minimum deposit is RM 20.

The minimum deposit at Royal24 is RM 20 for all payment methods. The maximum deposit limit varies by payment method — typically between RM 10,000 to RM 50,000 per transaction. If you wish to deposit above the standard limit, please contact Royal24 customer support to discuss a suitable limit for your account. Note: the personal deposit limit you set through the Responsible Gambling panel may be lower than the system limit.

Deposits via e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay) and DuitNow are typically credited to your Royal24 account within a few seconds to 1 minute. Deposits via FPX (Maybank2u, CIMB Clicks) are typically processed within 1 to 5 minutes. If your deposit has not been credited after 15 minutes, please save your proof of payment (screenshot) and contact Royal24 customer support via live chat for immediate investigation.

Log in to your Royal24 account and go to Wallet → Withdrawal. Select your withdrawal method (typically the same method used for your deposit), enter the amount you wish to withdraw, and confirm the request. The minimum withdrawal amount is RM 50. Withdrawals are typically processed within 5 minutes for e-wallets and between 30 minutes to 24 hours for bank transfers depending on when the request is submitted. First-time withdrawals or larger amounts may require additional security checks.

Royal24 does not charge any processing fees for deposits. For withdrawals, we also do not impose any charges on our end. However, your bank or e-wallet provider may apply transfer fees in accordance with their own policies — please check with your payment service provider for details. If you still have outstanding bonus rollover requirements, withdrawals may be restricted until those conditions are met.

There are several common reasons: (1) The bonus rollover requirement has not been fully met. (2) The account requires KYC verification — identity documents must be submitted. (3) The bank account or e-wallet details do not match the information on your Royal24 account. (4) The withdrawal amount exceeds the daily limit. (5) There is activity that requires an additional security review. In all cases, a notification will be sent to your email with further explanation. Contact Royal24 customer support if you need further clarification.

No. Royal24 requires that all deposits and withdrawals be made using payment methods registered in the same name as the Royal24 account holder. Using another person's bank account or e-wallet — including a family member's — is not permitted and may result in account suspension and withdrawal holds until identity verification is completed. This policy is in place to protect the security of all members and to prevent money laundering.

The Royal24 Welcome Bonus is an additional bonus of up to RM 1,000 automatically credited to your account when you make your first deposit after registering. No special promo code needed — your first deposit alone is enough to trigger the bonus automatically. The bonus amount you receive depends on the size of your first deposit. Please visit our Welcome Bonus for full details including the applicable rollover requirements.

Rollover (or turnover) is the total amount you need to wager before bonus funds can be withdrawn as cash. Example: if you receive a RM 100 bonus with a 10x rollover requirement, you need to place bets totalling RM 1,000 before the bonus can be withdrawn. This does not mean you need to win RM 1,000 — only the total amount wagered (including losses) counts. You can check your rollover progress at any time in the Account → Active Bonuses.

Yes, Royal24 offers a variety of ongoing promotions for all registered members — not just new members. These include weekly reload bonus, weekly cashback based on net losses, special promotions for major football matches such as the EPL and Malaysia Super League, e-sports bonuses during the MPL Malaysia season, and exclusive offers from our VIP loyalty programme. All active promotions can be found in the Promotions once logged in.

Yes. Royal24 understands that not all members want to receive bonuses — especially those who prefer to play with their own funds without rollover requirements. You can opt out of bonuses when making a deposit by selecting the "No Bonus" option on the deposit form. Once your deposit is made without a bonus, you can withdraw your balance at any time in accordance with Royal24's standard withdrawal terms.

Yes, Royal24 has a tiered VIP loyalty programme that rewards active members. Every bet you place earns loyalty points that can be redeemed for cash bonuses and other rewards. The higher your VIP tier, the greater the benefits — including higher betting limits, faster withdrawals, a personal account manager, and more generous bonus offers. Enrolment into the VIP programme is automatic based on your betting activity, with no separate application required.

There are several possible reasons: (1) You selected the "No Bonus" option during deposit. (2) Your deposit amount was below the minimum required for that bonus. (3) The bonus expired before you made your deposit. (4) You have previously claimed the same bonus (each bonus can only be claimed once per eligibility). Wait a few minutes and refresh the page — if the bonus still does not appear, contact Royal24 customer support with your deposit transaction details.

Royal24 offers an extensive range of games and sports. For Sports Betting, we cover Malaysia Super League football, EPL, La Liga, Thomas and Uber Cup badminton, tennis, NBA basketball, and over 30 other sports. For Live Casino, we have live blackjack, baccarat, roulette, dragon tiger, and sic bo with real dealers. For slots, we have over 500 titles from leading global providers, including progressive jackpot slots. For e-sports, we cover MPL Malaysia, Dota 2, CS2, Valorant, and Mobile Legends.

Cash Out is a feature that lets you settle a bet early before a match ends — either to lock in a profit or limit your losses. For example, if you placed a RM 100 bet on a Malaysia Super League match and your team is winning at half-time but you're concerned about the second half, you can Cash Out at the price offered by the system at that moment without waiting for the final whistle. The Cash Out value is calculated dynamically based on the current state of the match.

Betting limits vary by game type and sport. For Sports Betting, the minimum typically starts from RM 1 per bet. For Live Casino tables such as blackjack, the minimum starts from RM 5 per hand. For slots, you can play from as low as RM 0.30 per spin. The maximum limit varies depending on the market and your account tier — VIP members enjoy higher limits. All limits are clearly displayed before you place a bet or spin the slots.

Yes. Royal24 uses a certified random number generator (RNG) for all slots and table casino games to ensure results are completely random and cannot be manipulated. The RTP (Return to Player) for each slot is shown in the respective game information — typically between 94% and 97%. For Sports Betting, our odds are competitive and updated in real time based on global markets. Royal24 operates with full transparency and never manipulates odds or game outcomes.

Yes, the Royal24 platform is fully optimised for mobile devices. You can access all games and services through your mobile browser (Chrome, Safari) without needing to download any app. Royal24 also offers a mobile app for Android and iOS that delivers a smoother experience with an interface specifically optimised for phone screens. All features — including deposits, withdrawals, live Sports Betting, and Live Casino — are fully available on the mobile platform.

Royal24 offers an extensive range of markets for every Malaysia Super League match. Main markets include Match Winner (1X2), Asian Handicap, Over/Under Total Goals, Correct Score, Half Time/Full Time, First Half Total Goals, and First/Last Goalscorer. For major fixtures like Johor Darul Ta'zim (JDT) vs Selangor, we can offer over 50 different markets. All markets are available for both pre-match and live betting during the game.

Royal24 uses multiple layers of security to protect your account and funds. All communication between your browser and Royal24's servers is secured with 256-bit SSL encryption — the same standard used by Malaysia's major banks. Member funds are held in segregated accounts, kept completely separate from the company's operational funds. Our cybersecurity monitoring system operates 24/7 to detect and prevent any unauthorised access attempts.

Two-factor authentication (2FA) is an additional security layer that requires SMS OTP verification every time you log in, on top of your regular password. Even if someone knows your password, they cannot access your account without the OTP sent to your Malaysian phone number. To enable 2FA, log in to your Royal24 account and go to Settings → Security → Two-Factor Authentication and follow the instructions. We strongly recommend all members activate 2FA for maximum protection.

Take immediate action: (1) Change Password immediately through the settings panel, or use the "Forgot password?" feature if you're unable to log in. (2) Check login history and transactions in your account to identify any activity you do not recognise. (3) Contact Royal24 Support via live chat or email at support@royal24.click — we will freeze your account immediately and launch an investigation. (4) Keep any evidence — screenshots of emails, messages, or suspicious activity — to assist with the investigation.

Always make sure the URL in your browser is exactly royal24.click before entering any login credentials. Check that a padlock icon is visible in your browser's address bar, confirming a secure HTTPS connection. Royal24 will never contact members with login links via email or WhatsApp unless you have requested it. If you receive a suspicious message claiming to be from Royal24 and asking for your account details, do not click any links — report it to us directly at support@royal24.click.

In this situation, the account holder's heir or legal representative may contact Royal24 at support@royal24.click, enclosing a copy of the death certificate and documents establishing the relationship or authority to administer the estate. Royal24 will review the account details and assist with the process of withdrawing any available balance. All procedures are handled with full confidentiality and compassion during this difficult time.

Try the following steps in order: (1) Refresh the page or press Ctrl+F5 to clear your browser cache. (2) Clear cache and cookies your browser — go to your browser settings and clear your browsing data. (3) Try a different browser — if you are using Chrome, try Firefox or Edge. (4) Check your internet connection — try opening another website to confirm your internet connection is working. (5) If the issue persists, contact Royal24 support via email at support@royal24.click with a screenshot of the error you encountered.

Don't panic. Royal24's system keeps a record of all bets placed before the disconnection occurred. When you reconnect, your game session will resume from the last point, or your stake will be automatically refunded if the round could not be completed. If you find that your stake has not been refunded after reconnecting, contact Royal24 customer support with your transaction number or game session details and we will investigate within 24 hours.

Try these steps: (1) Close the app completely and reopen. (2) Check app version — make sure you are using the latest version. Update the app if a newer version is available in the app store. (3) Restart your phone yours. (4) Uninstall and reinstall the app if the issue persists. Your account data will not be lost — everything is stored on Royal24's servers. If the problem continues after trying all the steps above, contact our support with your phone model and operating system version.

First, make sure the phone number you entered is correct and active. Check that your phone isn't in airplane mode and has a good signal. Also check your spam or filtered message folders. If you're using a new number, ensure your SIM card has been fully activated by your telco provider. After 60 seconds, you can request a new OTP. If the OTP still hasn't arrived after 3 attempts, contact Royal24 support via live chat — we'll assist you through an alternative verification method.

Royal24 provides several responsible gaming tools accessible directly from your account: Deposit Limit (daily, weekly, or monthly), Loss Limit (maximum net loss limit), Session Time Limit (daily session time limit), Temporary Self-Exclusion (24 hours to 6 months), and Permanent Self-Exclusion (permanent account closure). All of these tools can be accessed at: Account → Settings → Responsible Gaming. More information is available on the Responsible Gambling page.

Log in to your Royal24 account and go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your preferred break duration — 24 hours, 7 days, 30 days, 90 days, or 6 months. Confirm your selection. The break takes effect immediately and cannot be cancelled early. During the break period, you will not be able to log in or make deposits, but withdrawal of remaining funds is still permitted through our support team.

There are several support resources available in Malaysia: National Mental Health Helpline: 1800-82-0066 (free, 24/7, operated by KKM), Befrienders KL: 03-7627 2929 (confidential emotional support 24/7), and Talian Kasih: 15999 (Ministry of Women, Family and Community Development). You can also reach the Royal24 Responsible Gaming team by email at support@royal24.click — all conversations are kept strictly confidential. Full details are available on the Responsible Gambling.

No. Royal24 has a strict policy against sending any promotional offers, bonuses, or marketing communications to members who have activated self-exclusion, strict deposit limits, or any other responsible gambling tools. This is our unwavering commitment. When you activate a self-control tool, our marketing system will automatically exclude your account from all promotional communications until the tool's set period expires.

The Royal24 customer support team can be reached through several channels, all available 24/7: Live Chat — click the chat icon on the platform after logging in for an immediate connection with our support agent; Email — send your enquiry to support@royal24.click and we will reply within 30 minutes for general issues, or sooner for urgent matters. All Royal24 customer support communications are conducted in Bahasa Melayu and English based on your preference.

You can access your Royal24 account from outside Malaysia. However, our security system may trigger additional verification when it detects a login from an unfamiliar location or country. You may be asked to verify your identity via SMS OTP sent to your registered Malaysian phone number. Make sure your Malaysian phone number remains active and able to receive SMS while you're abroad to ensure a smooth verification process.

If you have a complaint or are dissatisfied with any aspect of Royal24's service, please contact our customer support team first via live chat or email at support@royal24.click, providing full details of your complaint. Our team is committed to investigating and responding to all complaints within 48 business hours. For serious complaints or those that cannot be resolved at the first support level, your complaint will be escalated to Royal24 management for further review.

The Royal24 customer support team operates entirely in Bahasa Melayu as the primary language, in line with our commitment to Malaysian members. We also provide support in English based on member preference. All communications — whether via live chat, email, or other channels — are handled by agents fluent in both languages, so you can express your concerns more comfortably and clearly without any language barrier.