Six core principles that guide how we handle your personal information
Every bit of data travelling between your device and Royal24's servers is protected with 256-bit SSL encryption — the same level of security used by Malaysia's major banks such as Maybank and CIMB. No third party can intercept or read your information while it is in transit.
Royal24 only collects data that is strictly necessary to deliver our services — identity verification, payment processing via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and customer support communications. We do not collect irrelevant or excessive data.
Royal24 never sells, rents, or trades your personal data to any third party for marketing or commercial purposes. Your data belongs to you — we use it solely to deliver a better experience for you as a Royal24 member.
You have the full right to access, correct, download, or request deletion of your personal data at any time. Simply contact the Royal24 customer support team via live chat or email at support@royal24.click and we will process your request within 14 business days.
Your personal data is stored in data centres protected by strict physical and digital access controls. Access to user data within Royal24's internal systems is restricted to staff with a specific operational need, and all access is logged and continuously monitored.
In the event of a security incident that may involve your data, Royal24 is committed to notifying you within 72 hours of becoming aware of it. We will also take immediate steps to contain the incident and prevent any further damage.
Important Note: This Privacy Policy explains how Royal24 ("we", "platform") collects, uses, stores, and protects your personal data ("Member", "user") when you use the royal24.click platform. By registering or using Royal24's services, you agree to the data protection practices described in this policy. Please read it carefully — you have the right to know how your information is managed.
Royal24 takes the privacy of every user who trusts our platform seriously. This Privacy Policy applies to all information collected through royal24.click, related mobile applications, and any official Royal24 communication channels including support email, live chat, and WhatsApp.
This policy is drawn up in accordance with recognised international data protection principles and best practices within the online financial services and entertainment industry. Our goal is straightforward: you should know exactly what happens to your information every time you interact with Royal24 — whether you are registering a new account, making a deposit via Touch 'n Go eWallet or DuitNow, placing a bet on a Malaysia Super League match, or simply browsing our platform.
This policy does not apply to third-party websites that may be linked from the Royal24 platform. We encourage you to read the privacy policy of any external website you visit independently.
Quick Summary: Royal24 only collects the data needed to provide you with our services. We do not sell your data. You may request access to or deletion of your data at any time. Your data is protected with 256-bit SSL.
Below are the categories of personal data Royal24 collects from members and users of our platform, along with the reasons each type of data is required:
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Personal Identity | Full name, MyKad/passport number, date of birth, gender | Identity verification (KYC) & 18+ age eligibility |
| Contact Information | Malaysian phone number, email address | OTP account verification, support communications |
| Financial Data | Payment account information (TNG, GrabPay, DuitNow, FPX), deposit & withdrawal records | Transaction processing & fraud prevention |
| Platform Activity Data | Betting records, games played, wager amounts, winnings | Account management & responsible gaming programme |
| Technical Data | IP address, device type, web browser, operating system, login timestamp | Account security & fraud detection |
| Communication Data | Live chat transcripts, support emails, user feedback | Service improvement & complaint resolution |
We do not collect sensitive data categories such as health information, religious beliefs, or political views unless specifically required by applicable law. For the purposes of the Responsible Gaming programme, we may retain information relating to deposit limits you have set yourself — this is solely to protect your own interests.
Royal24 collects personal data through several different channels, depending on how you interact with our platform:
Royal24 uses the personal data collected solely for the following purposes. We do not use your data for anything beyond what is stated here without obtaining your additional consent:
Purpose Limitation Principle: Royal24 will not use your data for purposes other than those stated above without obtaining fresh consent from you or as otherwise permitted by applicable law.
Royal24 does not sell or disclose your personal data to third parties for their own commercial purposes. However, there are limited situations where we need to share your information with certain parties to enable our services to function:
Royal24 never shares your personal data with third-party advertising companies, data brokers, or any organisation intending to use that data for their own marketing purposes. If you receive unsolicited communications claiming to be from Royal24 and requesting personal information, please contact us immediately as this may be a fraudulent attempt.
Protecting your personal data is more than a legal obligation for Royal24 — it is a moral responsibility we take seriously. The following are the security measures we have put in place to keep your data safe:
While we take all reasonable steps to protect your data, no system can guarantee absolute 100% security. In the event of a data breach involving your information, we are committed to notifying you within 72 hours and taking immediate steps to contain the situation.
Royal24 does not retain your personal data for longer than is necessary for the purposes set out in this policy or as required by law. The following are general guidelines for our retention periods:
When data is no longer needed, Royal24 will securely delete it using methods that ensure it cannot be recovered.
The Royal24 website uses cookies and similar tracking technologies to enhance your experience and enable certain features to function correctly. The following are the types of cookies we use:
You can manage cookies through your web browser settings. However, disabling essential cookies may affect your ability to use certain features on the Royal24 platform. For more details on managing cookies in your browser, please refer to your browser's help documentation.
Royal24 does not use third-party cookies to track your activity on other websites outside our platform. We do not participate in advertising networks that track users across multiple sites.
As a Royal24 member and data subject, you have the following rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of all personal data we hold about you. We will provide a comprehensive report in a readable format within 14 business days of your request.
If any personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. Updates must be supported by appropriate documentation.
You may request the deletion of your personal data under certain circumstances — for example, when the data is no longer needed or you have withdrawn your consent. Some data may need to be retained for legal reasons.
You have the right to request that we restrict the processing of your data in certain situations — such as when you are disputing the accuracy of your data or while an ongoing complaint is being investigated.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another platform, where this is technically feasible.
You may withdraw your marketing consent at any time without providing any reason. Simply contact us at support@royal24.click or click the unsubscribe link in any marketing email.
To exercise any of the rights above, please contact our data protection team by email at support@royal24.click or via live chat within the Royal24 platform. Please specify the right you wish to exercise and provide any relevant details so we can process your request efficiently. We will respond within 14 business days.
Royal24 takes child protection very seriously. Our platform is strictly for adults aged 18 and above. We do not knowingly collect or process the personal data of individuals under the age of 18.
During registration, we require age verification through the information provided. Should we discover that we have inadvertently collected data from a minor, we will promptly delete that data and close the relevant account at no cost or penalty to the user concerned.
If you have reason to believe that a child or minor has registered a Royal24 account, please contact us immediately at support@royal24.click so that we can take the appropriate action.
Royal24 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or changes in how we handle data. Any material amendments will be communicated to you through the following means:
We encourage you to review this Privacy Policy periodically to stay informed about how Royal24 handles your personal information. Continued use of our platform after any amendments take effect will be considered acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how Royal24 handles your personal data, or if you wish to exercise any of the rights outlined in Section 9, please reach out to us through the following channels:
We are committed to responding to all privacy-related enquiries and requests within 14 business days. For more complex complaints requiring a thorough investigation, we will keep you updated on the progress of your case and aim to resolve it within 30 business days.
Our Commitment: Your privacy is not simply a box we tick on a compliance checklist. It is part of the trust you place in Royal24 every time you log in and play with us. We value that trust and work every day to ensure it is upheld.
Your data is safe with us. Register a free account today and enjoy the best online Sports Betting and casino experience in Malaysia, alongside over 500,000 members who already trust Royal24.